ALL of YOUR TRAVEL RESOURCES

 The important bit! While we’re working behind the scenes to organise your trip of a lifetime, there’s some things you’ll need to organise yourself. We’ve rounded up your most frequently asked questions and answers below to give you a helping hand. Your question not here? Email or call us and ask away, our dedicated reservations team is always on hand to support you and make sure you’re as prepared as possible for your adventure.

For FAQ details specific to Covid-19, click here.

FREQUENTLY ASKED QUESTIONS

 

Choose your Destination
TRAVELLING PHILIPPINES

Before you set out with us on the trip of a lifetime, we want to go over a few things. The Philippines is an amazing country with so much to offer, but like with most Southeast Asian countries things sometimes don’t go according to plan. This is why we may have to slightly alter the itinerary if we need to. One Life is committed to giving you the best possible experience, so if we need to change something we’ll make sure we’ll replace it with something equally awesome!

Does the tour take us back to Manila?

The tour finishes in El Nido on Day 10. You can either fly directly out of El Nido with the airline Air Swift (www.air-swift.com). Otherwise, we do cover your public transportation back to Puerto Princesa which is a 6 hour journey. If you would like to fly from Puerto, please make sure that you have booked a flight after 3pm, so that we can get you there in time for check in. 

 

How much spending money do you recommend for this tour?

We recommend a minimum of $300 AUD for the full ten days, but it depends on what kind of spender you are. We include a spending guide in your welcome pack. You can withdraw from ATMs at various points throughout the tour, but we recommend withdrawing plenty of cash in Manila since you cannot rely on the ATMs in Palawan. This website gives accurate prices of all the basics in the Philippines, including food and alcohol.

 

Can you get private rooms on this tour instead of dorms?

Absolutely, before you select your date on the “book now” page you can choose the Double/Twin Share or Single Upgrade option to have your own room. If you haven’t paid for this at the time of booking but want to request an upgrade, please let us know as soon as possible so we can check availability.

 

Can I bring a 25kg suitcase?

Please note that we have a 20kg limit on checked luggage on our domestic flight from Manila to Palawan, if you need to add extra at the airport you can do so but it can be very costly. We would recommend bringing a suitcase or backpack that weighs under 20kg.

 

I want to go diving in El Nido, is there the option to do it while on the tour?

Since dive boats usually head out early in the day and there’s only one free afternoon in El Nido, you would need to miss an included activity to participate in a diving trip. However there’s usually at least a few people from every tour who have a few days to spare at the end of the trip who stay in El Nido to go diving. 

 

Does it matter what time I arrive on day 1 in order to be picked up from the airport?

You can arrive at any time on day 1, but if you arrive after 3pm your tour guide won’t be able to personally collect you. Instead they will arrange your car and meet you at the hostel for your first night.

 

Can you cater for my dietary requirements on this trip?

Yes, we can cater for most dietary requirements. Please notify us prior to arriving on day 1 so we can arrange this for you.

 

I haven’t ever camped before. Can you tell me more about the beach camping?

Sleeping in a tent on the beach will be one of the most unique and incredible things you will get to experience. It is a private beach with a purpose-built shelter to protect you from the weather. Each tent comes with a mattress, pillow & sheet and can fit 2 people. There is nothing like waking up on a deserted island, watching the sunrise and going for a morning swim.

 

I’m doing the Bohol/Coron add-on, are flights included?

We don’t include any flights for the add-ons but your ferry from El Nido to Coron is included.

 

Do you offer add-on packages to Cebu or Boracay?

We don’t currently have any packages to Cebu or Boracay, we do however run add-on trips to Coron and Bohol, both of which are amazing destinations! If you’d like more information on these it can be found here: https://onelifeadventures.com.au/philippines/philippines-addon/#addons|0

 

Can I get picked up from the airport if I arrive before day 1?

Unfortunately we only offer airport pick ups on day 1 of the tour, but we include very easy and straightforward instructions in your welcome pack to help you on getting from the airport to the first hostel.

 

I want to bring some camera equipment on tour, are there safe places like lockers in the accommodation?

There are lockers/safes in most locations but not all, we recommend bringing a padlock for your bag like you would when travelling in a normal situation anyway for that extra peace of mind.

 

Should I bring hiking shoes?

There is a little walking involved in the Philippines but not much. Sandals and some trainers/running shoes would be fine.

 

Can we swim with whale sharks on the tour?

The main opportunity to swim with whale sharks in the Philippines is located in Cebu which is a different island to Palawan where we visit on tour. While we don’t support or include whale shark swimming on tour, there are ethical opportunities within the Philippines & should you travel further around the country once the tour has finished your guide can help advise you on the best places to do so.

 

Is Coron worth visiting?

Coron is very easy to reach from El Nido, you can fly there (with Air Swift Airlines) or take the ferry which usually takes about 4 hours. Coron is an awesome spot and we actually offer 3 different types of add-on packages there if you’re interested in visiting! You can see the different options on our website here: https://onelifeadventures.com.au/philippines/philippines-addon/#addons|2

 

Where do we spend the first night of the tour?

We stay at the award winning Z Hostel in Makati.

 

Where should I fly into?

Manila Ninoy Aquino International Airport (MNL).

 

Do you include any meals on this tour?

Yes, we include 7 breakfasts, 5 lunches and 2 dinners.

 

What is the weather like in the Philippines?

June to December generally sees heavier rainfall, but has mostly sunny days. January to May is hot and dry and is the peak season for Philippines tourism. Please note we don’t run tours in July or August due to the rainy season.

 

Do I need a visa to travel to the Philippines?

Most countries will get a free 30 day tourist visa in the Philippines upon arrival. Please check with your local consulate or embassy for the most up to date information regarding your country of origin.

TRAVELLING SRI LANKA

Before you set out with us on the trip of a lifetime, we want to go over a few things. Sri Lanka is an amazing country with so much to offer, but like with most countries in Asia, things sometimes don’t go according to plan. This is why we may have to slightly alter the itinerary if we need to. One Life is committed to giving you the best possible experience, so if we need to change something we’ll make sure we’ll replace it with something equally awesome!

I am completing my visa application and it’s asking for the address on my first night, can you tell me what it is?

The address is 185 Porutota Rd, Negombo 11500, Sri Lanka. 

 

How much spending money do you recommend for this tour?

We recommend a minimum of $400 AUD for the full twelve days, but it depends on what kind of spender you are. We include a spending guide in your welcome pack. You should bear in mind that tips are expected in Sri Lanka, they are not compulsory but there is very much a tipping culture for around 10% of the bill. On our trips we usually form a tipping kitty between everyone and split it between the restaurants and hotels that we visit. This website gives accurate prices of all the basics in the Philippines, including food and alcohol.

 

Do I need to arrive at a certain time to get the airport pick up?

No, you can arrive whenever! As long as you arrive on day 1, we will arrange a pick up for you. Just let us know your arrival details once your flights are confirmed.

 

I am arriving a day early, can I still get an airport pick up?

Unfortunately not. Airport pickups are on day 1 of the tour only. We do however give you very simple instructions on how best to get from the airport to Beacon Beach Hotel in your information pack so you shouldn’t have any trouble!

 

Do I need to bring temple wear?

Yes you will need to bring temple wear for use at various points throughout the tour. You’ll need to cover your legs, shoulders & chest so for men remember to wear t-shirts rather than singlets and for women, sarongs are ideal to drape over your shoulders.

 

Do I need to bring hiking gear?

Ideally yes, sandals and some trainers/running shoes would be fine.

 

Can I bring a 25kg suitcase?

While we really don’t recommend bringing such a large or heavy suitcase, we can make it work. It will be a bit awkward or uncomfortable at times but if it’s absolutely necessary for you to have it then we can make it work. Our recommendation is to bring a backpack no more than 20kg.

 

I’ve seen that you ride bikes on the Sri Lanka tour, can I skip this part as I can’t ride a bike?

Yes you can skip the bike ride if you prefer, you can actually join the group in a tuk tuk instead so you don’t miss out on the views or the school visit!

 

I’ve seen the tour starts in Negombo, but I can only fly into Colombo - is this okay?

Yes, Colombo Bandaranaike International Airport is actually located in Negombo, so as long as we have your flight details and you arrive on day 1, you will be picked up.

 

Can you cater for my dietary requirements on this trip?

Yes, we can cater for most dietary requirements. Please notify us prior to arriving on day 1 so we can arrange this for you.

 

Where do we spend the first night of the tour?

Beacon Beach Hotel, Negombo

 

I love the sound of the itinerary, but I’m going to go further South afterwards so would like to leave the tour early instead of going back up to Colombo - is this okay?

Absolutely, you can finish the tour wherever you like! Just bear in mind that you’ll miss out on some of the activities and accommodation and there won’t be a refund for those.

 

Is it possible to do the Maldives add-on before the tour instead of afterwards?

It’s definitely possible, but please let us know at the time of booking so we can make sure the correct dates are booked for you.

 

Can I add on the Maldives when I’m already in Sri Lanka or do I have to do it before?

It is possible, subject to availability. For this reason however we would highly recommend that you book as far in advance as possible, especially during the busier months, as there is a high chance that there will be no availability at the hotel that close to departure.

 

Do you include the flights to the Maldives in the add-on?

The flight to Male is not included in the price of the add-on, you’ll need to arrange this yourself. You will however be picked up from the airport and transferred to the hotel as long as you arrive before the final speedboat leaves.

 

Which flights should I get to the Maldives?

Emirates or Sri Lankan airways are the operators who fly the route. The times below display the departure times of your included airport transfes. Should your flight arrive after the final departure time, then you will have to pay $150 USD for a private transfer.

Airport – Hotel 09:30/13:30/17:30
Hotel – Airport 08:00/12:00/16:00

 

Do you include any meals on this tour?

Yes, we include 10 breakfasts, 2 lunches and 2 dinners.

 

What is the weather like in Sri Lanka?

Sri Lanka generally gets great weather throughout the year, however like any South-East Asian country it is prone to rainfall, May to September will still be hot and sunny but will have sporadic rains.

 

How much spending money do I need for this tour?

Spending varies from person to person & you’ll receive a spending guide in your welcome pack, but $30-40 AUD per person, per day is plenty on average. You can withdraw from ATMs at various points throughout the tour.

 

Do I need a visa to travel to Sri Lanka?

Head to the following website to apply for your visa: http://www.eta.gov.lk/slvisaYou must apply for this in advance, please use this address in your application: Beacon Beach Hotel, 185 Porutota Rd, Negombo 11500, Sri Lanka.

TRAVELLING JAPAN 10 & 14 Day Tour

Let’s go through the basics before you meet us on your big adventure to Japan. You are about to set off into one of the most spectacular places on the planet and we want to make sure you’re all ready! If you still have further questions after reading through this section then please get in touch with one of the friendly OLA team who are here to answer all your questions.

What fitness level is required to join this tour?

This tour requires a reasonable level of fitness due to the amount of walking involved. There will be some days where you will be walking more than approximately 8-10km. Please bring appropriate footwear for this!

 

Can I book the 14 day extension while on the 10 day tour?

No, this tour must be booked in advance either online or with a travel agent. This tour is considered a different tour to the 10 Day trip so must be booked as an alternative option and not in conjunction with the 10 Day Tour.

 

Do many people extend the trip beyond the initial 10 days?

Yes, we’ve had lots of existing guests extend their stay after the 10 days and head to Hiroshima on their own. This new tour option was born out of demand. However, please note that the 14 Day Tour must be booked in advance to arriving in Japan and cannot be tagged onto the end of the 10 Day Tour.

 

How much free time is there in Tokyo if I’d like to do some shopping & optional activities like Mario Kart?

While there is free time allocated during our time in Tokyo to explore each area a little further, there isn’t enough free time for bigger activities unless you miss some of the inclusions. If you’d like to do the Mario Kart racing for example, we recommend you arrive earlier than day 1 to give yourself some extra time in Tokyo.

 

Can I bring a suitcase on this trip?

We would highly recommend bringing no more than 15kg on this trip, and bringing a backpack instead of a suitcase if you can. You won’t need to carry your luggage around during daily excursions, but you will need to transport your luggage between each accommodation so we recommend packing as lightly as possible.

 

Is there a luggage limit on this trip?

The luggage limit on the Shinkansen (bullet train) is very strict. Please use this resource to check your luggage https://matcha-jp.com/en/7887?type=news. Bags over 160cm (height x width x length) need an advance reservation and bags over 251cm cannot be accommodated even with a reservation.

 

Is there a luggage delivery service on this trip?

You can utilise our luggage delivery service if you’re joining us on the 14 day tour.

 

I’m arriving at 9pm on day 1, will this be a problem?

Arriving at 21:00 is not a problem at all, but you will miss the welcome dinner and night walk at Senso-ji Temple. Just be mindful that all public transport into the city stops running around midnight so keep this in mind if any of your flights are delayed. If this is the case, there is information in your welcome email about how to get into the city after midnight.

 

Where should I fly into?

You can fly into Narita International Airport (NRT) or Haneda International Airport (HND). It doesn’t matter which one you fly into. We don’t offer airport pick ups on this tour but we include incredible detailed information on how to get to the hostel from both airports in your welcome pack.

 

Are we staying in hostels or hotels?

10 Day

On days 1, 2, 3, 6, 7 & 8 you will be in twin rooms in a traditional Japanese hostel. On day 4 you will be staying in multi-share accommodation in the mountain town of Hakone, day 5 in a multi-share accommodation in a temple and in triple rooms on day 9.

14 Day

On days 1, 2, 3, 6, 7, 8, 11, 12 & 13 you will be in twin rooms in a traditional Japanese hostel. On day 4 you will be staying in multi-share accommodation in the mountain town of Hakone, day 5 in a multi-share accommodation in a temple and in triple rooms on days 9 and 10.

 

We are travelling together, can we upgrade to have a private room for all nights?

All rooms are twin-share aside from the temple stay or the triple room on the final night(s) in Osaka. If you’re a couple travelling together you can upgrade the night(s) in Osaka only, this is subject to availability however and we recommended booking as early as possible as they can book up quickly. If booking this upgrade for the nights in Osaka, you will be in a private twin instead of a triple room.

 

Can I book a single upgrade on this tour?

We are unfortunately not able to offer a single supplement for our Japan tour, simply because it's extremely difficult to find a single room, almost every room is a twin so it would essentially mean the guest would need to cover the cost of two people to be able to have a room to themselves. However, we will absolutely try and put you with another solo traveler.

 

I’ve seen that we are staying in a temple, how are the facilities?

We are staying in a temple for 1 night in the stunning town of Takayama. It is breathtaking and truly a once in a lifetime experience. We sleep on traditional tatami mats in multi-share accommodation (up to 9 people in 1 room) with a view of a Japanese garden and provide a mattress, sheet and pillow for all guests. The temple has excellent shared facilities and is centrally located.

 

One of the things I want to do while in Japan is have a traditional onsen experience, is that included in this tour?

While we don’t have an onsen experience included in our packages, there are opportunities to do this while on tour. While in Takayama there is some free time during which your tour guide can give you directions on how to reach the onsens in the area.

 

How long do you have to explore Akihabara on the tour?

You’ll have a couple of hours to explore the area before your tour guide takes the metro back to the accommodation, however you can always stay on longer in an area if you want to and your guide will give you clear instructions on using the public transport on your own.

 

Is there much free time in each location?

The itinerary in Tokyo is fairly packed, but you can always stay in an area for longer and return to the accommodation on your own if you would like to explore more. There’s some free time in Takayama to take advantage of the optional activities like archery or visiting an onsen. While there’s not much free time in Hakone or Osaka, in Kyoto you will have a half day free to explore on your own.

 

Do we need to purchase a Japan Rail Pass?

The Japan Rail Pass is not included and you don’t need to purchase one as we take care of all the transport for you. We try to use local transport for a more authentic experience.

 

Do we have to carry our luggage around with us each day?

You will need to transport it between accommodations, but during the day when out and about you can leave your luggage safely stored away at the hostel.

 

Where do we spend the first night of the tour?

Khaosan Tokyo Origami Hostel, Asakusa.

 

Can you cater for my dietary requirements on this trip?

Due to the nature of cuisine in Japan, strict dietary requirements may be difficult to accommodate in some areas. Many of the broths/stocks which flavour much of Japanese food are not vegetarian/vegan friendly, and many meals contain either meat, fish, or egg elements. We recommend downloading the app “Happy Cow” and asking your tour guide for advice throughout the tour. You may also bring some snacks/supplements with you if necessary, but please note that Japanese customs can be very strict with medication so ensure you double check everything you bring.

 

The tour doesn’t end in Tokyo, is the return to Tokyo included?

For those wishing to return to Tokyo after the tour finishes in Osaka/Hiroshima there is the option to include the train cost in the ticket price. This is bookable by your agent at the time of booking or you can add it to your basket when booking on our website. Those guests who wish to book their return train journey whilst on the tour will need to arrange this as soon as possible as it does sell out, so we would recommend arranging this before you arrive.

 

I have booked my flight out of Tokyo for 8am on Day 10 is this ok?

Whilst it is ok, it isn’t ideal. The travel time from Osaka to Tokyo can take up to 4 hours with the airport a further 60 minutes away from central Tokyo. If you book a flight before 2pm on day 10, we recommend leaving the tour on day 9 and organising your own accommodation in Tokyo to catch your flight the next day.

 

Does it matter what time I leave on day 10?

Leaving from Kansai Airport (Osaka)

We recommend booking your flight after 9am since the earliest you can get to the airport via public transport is 6am and taxis are very expensive (~14,000Y+).

 

Leaving from Itami Airport (Osaka)

We recommend booking your flight after 9am since the earliest you can get to the airport via public transport is 6:15am and taxis are very expensive.

 

Flying out of Tokyo

We would not recommend flying internationally any earlier than 5pm. It takes 4 hours to reach Tokyo on the included return train, a further 1 hour to reach the airport and you’ll need to be there at least 3 hours earlier than your flight. 

 

Does it matter what time I leave on day 14?

Flying out of Tokyo

We would not recommend flying internationally any earlier than 5pm. It takes 4 hours to reach Tokyo on the included return train, a further 1 hour to reach the airport and you’ll need to be there at least 3 hours earlier than your flight. (The Hiroshima-Tokyo bullet train is a faster Shinkansen than the Osaka-Tokyo).

 

Do you include any meals on this tour?

10 Day

Yes, we include 7 breakfasts, 1 lunch and 3 dinners.

 

14 Day

Yes, we include 11 breakfasts, 1 lunch and 4 dinners.

 

Can I drink the tap water in Japan?

Yes, Japan has drinkable tap water, so make sure you bring a refillable water bottle to save yourself buying water all the time!

 

How is WiFi and data access on the trip?

As Japan is a developed country, Wi-Fi and data access is excellent. All the hostels that we stay in have strong and consistent Wi-Fi. If you’d like to stay connected whilst on the road you can pick up a tourist sim card at the airport, these will cost you anywhere between $20-$40 for 2 weeks worth of data.

 

What is the weather like in Japan?

Japan has distinctive seasons, be aware that temperatures can drop in March-May/October- November & can be extremely hot during July/August. 

 

Should I bring a rain jacket?

Yes, it’s handy to bring a rain jacket when visiting at any point throughout the year, we all know the weather in Asia can be unpredictable!

 

How much spending money do I need for this tour?

We would advise $600 AUD for the duration of the 10-day tour and $850 AUD for the 14 day tour. This is a safe amount to cover lots on the tour, however you will have lots of opportunities to withdraw more cash throughout the trip.

 

Should I use a card or cash in Japan?

In Japan, cash is still more commonly used. You can change money at the airport or use ATMs throughout the tour. Lots of places however do accept credit card payments, so you should notify your card provider that you are travelling to Japan before leaving to avoid any potential disruption to your trip when you want to use this method of payment. 

 

Do I need a visa to travel to Japan?

Most visitors are issued a 90 day visa upon arrival, however you should check with your local embassy before you travel. Your passport must be valid the entire duration of your stay, you must have an onwards ticket, and you may be asked to show proof of sufficient funds for your trip.

 

How long are the travel times?

Whilst on the tour the longest travel time is around 4 hours. There will be a day where we will be on the train for 2-3 hours twice in one day with a 30 minute change.

TRAVELLING JAPAN Plus Tour

What is the difference between the regular 10 day accommodation and the Japan Plus accommodation?

In the Japan Plus trip we stay in hotels instead of hostels, alongside two traditional accommodations where we sleep in a traditional temple and a beautiful guesthouse

What will we do on the Japan Plus trip that we can’t do on the 10 day tour?

We have an extra night which means we have even more time to explore! We will head to Nara, visit the interior of Osaka Castle and head to Shinsekai too. We have an incredible local guide with us in Takayama and will experience traditional Japanese archery, a Tea Ceremony and also get to experience an afternoon in Kyoto dressed in beautiful kimonos.

TRAVELLING JAPAN Ski Tour

What fitness level is required to join this tour?

This tour requires a reasonable level of fitness due to the amount of walking involved and skiing. There will be some days where guests will be walking more than approximately 8-10km on the biggest days. Guests must also ensure they have appropriate footwear for these distances.

 

Can I hire ski equipment?

Yes, you can hire ski equipment but you must book this with us at least 30 days prior to your tour departing to guarantee availability.

 

Can I bring my own ski equipment?

Yes, you can bring your own ski equipment. Hiring is optional.

 

Can I book ski lessons?

Yes, you can book ski lessons but you must book this with us at least 30 days prior to your tour departing to guarantee availability. You can opt for group lessons with other random guests, or you can opt for private lessons. The prices for these are on request if booking for more than 1 person, please get in touch for a quote.

 

Is the lift pass included in the tour?

Yes, the price of the tour includes a 5-day ski lift pass in Nagano, where we will stay.

 

What is the rooming situation like?

All rooms are sold on a twin-share basis (bunk beds and simple rooms with tatami mats). If couples are travelling together they may put in the request at time of booking for a double bed where possible, though this cannot be guaranteed.

 

What flights do you include in your tour package?

We do not include any flights in the tour programme however all public transport from Tokyo back to Tokyo is included.

 

How many people usually come on your tour?

We have a maximum capacity of 20 people + 1 foreign tour guide.

 

Do you get many single person travelers come on your tour?

Yes! In fact a lot of our customers are single travellers, so it’s a great way to meet new people. Most of our guests are solo travellers.

 

Will I be picked up from the airport?

No, unfortunately we do not offer a pick up from either Narita or Haneda Airport.

 

How do I get to the hostel in Tokyo from the airport?

This will be covered in great detail in your welcome e-mail. Getting into central Tokyo from both airports is very easy on public transport and once in the downtown everywhere is very well connected via the subway. It’s a great start to your adventure! Again, don’t worry too much about this as we’ll be covering it all in your welcome e-mail.

 

What is the address of our first hostel?

Khaosan Tokyo Origami Hostel, 3 Chome-4-12 Asakusa, Taitō, Tokyo 111-0032, Japan.

 

What's Japanese food like?

Japanese food is sometimes described as some of the best food in the world. It is a diverse range of rice, noodles, soups, sushi, BBQ, sweets and more. Be aware that Japan does not cater very well for vegetarians or vegans so if you do associate with these then you may want to bring some extra snacks to be prepared.

 

Should I exchange money in my home country or do it when I arrive?

You can change money at the airport or use the ATMs in Tokyo and at the airport. You can use your card a lot in Japan but cash is still king.

 

How is the Wi-Fi and data access on the trip?

As Japan is a developed country, Wi-Fi and data access is excellent. All the hostels that we stay in have strong and consistent Wi-Fi. If you’d like to stay connected whilst on the road you can pick up a tourist sim card at the airport, however be aware that these can be anywhere from $20-$40 for 2 weeks worth of data.

 

I have specific dietary requirements, is this ok?

Due to the nature of cuisine in Japan, strict dietary requirements may be difficult to accommodate in some areas. Many of the broths/stocks which flavour much of Japanese food are not vegetarian/vegan friendly, and many meals contain either meat, fish, or egg elements. Guests are encouraged to do their own research before arriving in Japan and the group leader will instruct those guests on which meals may need preplanning.

 

How much spending money do I need for the trip?

We would advise 50,000Y//£330//$450USD//$600AUD for the duration of the 10-day tour. This is a safe amount to cover lots on the tour, however you will have lots of opportunities to withdraw more cash throughout the tour.

 

If I arrive before the tour starts, when and where can I met my group?

We stay at “Khaosan Tokyo Origami” in Asakusa, Tokyo. We recommend booking a night with them online. We will then all meet together as a group at 7pm on day 1 in the lobby of the hotel and have our welcome meal which is included in your tour.

 

Do I need to get any vaccinations before coming to Japan?

We would recommend discussing this with your local doctor or GP as they will give the best,  and most up-to-date advice on this matter.

 

Do I need to take Malaria tablets whilst travelling?

Again, we recommend that you discuss this personally with your local GP.

 

Can I drink the water in Japan

Yes, Japan has drinkable tap water, so make sure you bring a refillable water bottle to save yourself buying water all the time!

 

Do I need a visa to visit Japan?

We advise checking with your governments travel website for up to date information. However, most countries are issued a 90 day visa on arrival. Although, you do need to show proof of onward travel from Japan to be allowed to board your inbound flight.

 

What plug adaptor do I need?

Japan uses the standard North American non-grounded outlet (two prong plugs). This adapter is also known as type A.

 

Do I need to bring a rain jacket?

Yes, it’s always handy to bring a rain jacket when visiting anytime of the year, we all know the weather can be unpredictable!

 

Do all of the accommodations on the tour have Wifi?

Yes

 

Is Japan safe?

Japan is incredibly safe, possibly one of the safest countries in the world. It is not uncommon to see unlocked bikes on the street and laptops left unattended in public cafes! However, like with all travelling we still recommend being careful with your belongings at all times!

TRAVELLING INDONESIA

Before you set out with us on the trip of a lifetime, we want to go over a few things. Sri Lanka is an amazing country with so much to offer, but like with most countries in Asia, things sometimes don’t go according to plan. This is why we may have to slightly alter the itinerary if we need to. One Life is committed to giving you the best possible experience, so if we need to change something we’ll make sure we’ll replace it with something equally awesome!

What time do we arrive back in Padang Bai on day 12?

The boat will arrive back in Padang Bai around 14:30, since there can be traffic between Padang Bai and the airport, we recommend booking a flight no earlier than 7pm to arrive with plenty of time. 

 

How hard is the climb up Mt Bromo?

It will take around 30-40 minutes depending on your fitness, but it’s a very do-able hike which is mostly done on a staircase.

 

Do I need proper hiking gear for Bromo?

You don’t need proper hiking gear, a pair of trainers and lots of layers will do. If you haven’t packed any of your own warm clothes with you, you can rent or purchase a coat/blanket/gloves/beanie/snood while waiting for the sun to rise.

 

Where do we spend the first night of the tour?

Frii Hotel Echo Beach, Canggu

 

Can I bring a suitcase on this trip?

We would recommend packing as light as you can on this trip, while we have private transportation at most points throughout the tour we do take a public ferry and train in and out of Java so we recommend bringing a backpack or a lightweight suitcase to make this leg of the trip easier.

 

Can you cater for my dietary requirements on this trip?

Yes, we can cater for most dietary requirements. Please notify us prior to arriving on day 1 so we can arrange this for you.

 

I’ve never surfed before, will this be an issue in Red Island?

No problem at all, the lesson at Red Island is led by professionals and is perfect for beginners.

 

Where should I fly into?

Ngurah Rai International Airport in Denpasar (DPS).

 

Do I need to bring temple wear?

In Ubud you will need to wear temple wear when visiting Tirta Empul, however you will be provided with a sarong on entrance so you just need to ensure you’re covering your shoulders and chest.

 

Will I be picked up from the airport?

If you are arriving on day 1, you will be collected from the airport - just send us your arrival details ahead of time.

 

I am arriving a day early, can I still get an airport pick up?

Unfortunately not. Airport pickups are on day 1 of the tour only. We do however give you very simple instructions on how best to get from the airport to Frii Hotel in your information pack so you shouldn’t have any trouble!

 

Do you include any meals on this tour?

Yes, we include 11 breakfasts, 2 lunches and 3 dinners. 

 

What is the weather like in Indonesia?

Indonesia generally gets great weather throughout the entire year, however like any South-East Asian country it has a wet season, November to March will see lots of sun but some more rainfall from time to time.

 

What are travel times like on this trip?

Indonesia is a very large country, so some travel times are longer than others. There is one day on the trip when travelling through Java that we can be in the car for up to seven hours, but most other travel times are between 2-5 hours.

 

How much spending money do I need for this tour?

Spending varies from person to person & you’ll receive a spending guide in your welcome pack, but $30-40 AUD per person, per day is plenty on average. You can withdraw from ATMs at various points throughout the tour. This website gives accurate prices of all the basics in the Philippines, including food and alcohol.

 

Do I need a visa to travel to Indonesia?

Most visitors to Indonesia will obtain a free tourist visa on arrival, this will last for 30 days and you do not need to organise it before you arrive. However, you should always check with your local consulate or embassy for the most up to date information regarding your country of origin.

TRAVELLING INDIA

Before you set out with us on the trip of a lifetime, we want to go over a few things. India is an amazing country with so much to offer, but like with most countries in Asia, things sometimes don’t go according to plan. This is why we may have to slightly alter the itinerary if we need to. One Life is committed to giving you the best possible experience, so if we need to change something we’ll make sure we’ll replace it with something equally awesome!

Where do we spend the first night on tour?

The Florence Inn Hotel, New Delhi.

 

Where does the tour end?

The tour ends back in New Delhi, at the Florence Inn.

 

Where should I fly into?

New Delhi International Airport (DEL).

 

Will I be picked up from the airport?

We don’t include airport pick ups in this tour, but we can arrange one for you at an additional cost. You can add this on at checkout or email us at a later date to arrange it.

 

How much spending money do I need for this tour?

Spending varies from person to person & you’ll receive a spending guide in your welcome pack, but $30-40 AUD per day is plenty on average. You can withdraw from ATMs at various points throughout the tour. This website gives accurate prices of all the basics in the Philippines, including food and alcohol.

Tipping is not compulsory, but is very much so expected in India. There is a culture of tipping around 10% of the bill for hotels and restaurants. We usually find it easier if your group leader says how much the tip should be and everyone can pitch in together to form a kitty which will cover you for any hotels or restaurants we visit on tour together.

 

What are travel times like during the trip?

We take 2 overnight trains during the trip, both 10-12 hours each. These are both in comfortable cabins with A/C. The other travel times range between 1-6 hours and are on a combination of buses/trains.

 

Can I bring a 20kg suitcase on this trip?

Our domestic flight includes 15kg of checked luggage + 7kg carry on. Although you can pay for extra at the airport if you need to, we wouldn’t recommend bringing more than 15-20kg as we strictly use public transport and it will be much more comfortable for you to carry less.

 

Can you cater for my dietary requirements?

Yes, we can cater for most dietary requirements & India is a haven for vegetarians and vegans. Please notify us prior to arriving on day 1 so we can arrange this for you.

 

Is there WiFi throughout the trip?

WiFi is available at all accommodations during the trip, but it’s not reliable and we would recommend picking up a local SIM card on arrival if you need to be online.

 

Is there safe drinking water in India?

Tap water in India is unfit for consumption, but each of our accommodations that we stay in provide bottled water in the rooms and it will be available to purchase. When buying bottled water you should always make sure it is sealed before opening.

 

Is India safe to travel?

Like all countries, appropriate caution is required as a traveller to keep yourself and your belongings safe. Provided you exercise the same caution you would in any other country and remain with the group it is perfectly safe to travel.

 

I am applying for my visa and I need a reference and address?

TravelXS, No.416, 4th Floor, Som Datt Champer-II, 9
Bhikaji Cama Place, New Delhi, 11066.
PHONE: +91 114 909 8660

 

Do you include any meals on this tour?

Yes, we include 13 breakfasts and 6 dinners, 50% of all the meals on this trip.

 

What is the weather like in India?

March-May is Summer and can get exceedingly hot in some areas. June-October is monsoon season, November-February sees much cooler temperature and can feel cold at nighttime. Due to pollution in some areas, we recommend bringing a face mask.

 

What is the rooming situation like?

Most nights on this tour you will be in hotels, traditional havelis or even a desert glamping experience in double/twin share rooms. 1 night only will be quad-share/multi-share when we stay in a traditional homestay.

 

Do I need a visa to travel to India?

Most visitors to India can apply for an e-visa online prior to arriving in India, however, this is heavily dependent on your country. You should always check with your local consulate or embassy for the most up to date information regarding your country of origin. You can use this site to apply - https://indianvisaonline.gov.in/evisa/tvoa.html.

Please note, you must apply for this e-visa before you begin your journey to India. You will also need an onwards ticket exiting the country. You must have both of these things printed out (the e-visa and the onward flight ticket) to present at check-in and immigration.

 

Can you help with my onward travel? What are the connections like to travel around India?

Your guide will aid you with any onward travel you might be planning. India is extremely well-connected domestically, with loads of domestic flights and trains available. However, if travelling in high season (December - March), then it is advisable to book this as early as possible because things can sell out very quickly.

 

VISA & TRAVEL ADVICE

Philippines

VISA INFORMATION

It is up to you to organise your own visas (if required) for the trip. Most nationalities are allowed to enter the Philippines without visas for a stay not exceeding twenty-one (21) days for tourism. We recommend that you go to this website for the most up-to-date information regarding Filipino tourism visas.

 

TRAVEL INSURANCE

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

  • Adventure activities included in the tour
  • Medical expenses
  • Personal belongings (in cases of lost luggage or theft)
  • Missed flights

 

SRI LANKA

VISA INFORMATION

You will always need a visa to visit Sri Lanka and it must be organised before you arrive. Sri Lanka tourist visa charges USD $30 per person for NON SAARC countries & USD $15 for SAARC countries, can be obtained directly via this site. Payments can be done easily online and you’ll receive confirmation within 48hrs. Easy! Just remember – your passport has to be valid for at least six months from the day of arrival. You will also need to have proof of onward travel (flight tickets out of the country).

 

TRAVEL INSURANCE

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

  • Adventure activities included in the tour
  • Medical expenses
  • Personal belongings (in cases of lost luggage or theft)
  • Missed flights

We advise you to check with your local Sri Lankan consulate or embassy to get the most up-to-date conditions. One Life Adventures cannot apply for your visa for you, so please make sure you have sorted it by the time you arrive!

During your visa application process, you will be required to name the first location of your stay in Sri Lanka and their contact details. This location is:

Beacon Beach Hotel, Negombo

JAPAN

VISA INFORMATION

We advise checking with your governments travel website for up to date information. However, most countries are issued a 90 day visa on arrival. Although, you do need to show proof of onward travel from Japan to be allowed to board your inbound flight.

TRAVEL INSURANCE

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

  • Adventure activities included in the tour
  • Medical expenses
  • Personal belongings (in cases of lost luggage or theft)
  • Missed flights

We advise you to check with your local Japanese consulate or embassy to get the most up-to-date details.

INDONESIA

VISA INFORMATION

Most visitors to Indonesia will obtain a free tourist visa on arrival, this will last for 30 days and you do not need to organize it before you arrive. However, you should check with your local consulate or embassy for the most up-to-date information regarding your country of origin.

TRAVEL INSURANCE

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

  • Adventure activities included in the tour
  • Medical expenses
  • Personal belongings (in cases of lost luggage or theft)
  • Missed flights

We advise you to check with your local Indonesian consulate or embassy to get the most up-to-date details.

INDIA
VISA INFORMATION

Most visitors to India can apply for an e-visa online prior to arriving in India, however this is heavily dependent on your country - you should always check with your local consulate or embassy for the most up-to-date information regarding your country of origin. You can use this site (https://indianvisaonline.gov.in/evisa/tvoa.html) to apply.

 

Note: You must apply for this e-visa before you begin your journey to India. You will also need an onwards travel ticket showing your exit from the country and you must have this along with your e-visa printed out upon arrival.

 

TRAVEL INSURANCE

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory and we will check it on tour, if you do not have travel insurance when you arrive on your tour you will not be able to continue without purchasing it. Our group leader will be taking care of you from the moment you arrive, though things can happen which are out of our control. This is why we require everyone who travels with us to have their own travel insurance by the time they depart for the trip. You will have a much more enjoyable trip knowing that you are covered no matter what happens! When you are choosing your insurance policy, it’s important to make sure it covers the following things:

  • Adventure activities included in the tour
  • Medical expenses
  • Personal belongings (in cases of lost luggage or theft)
  • Missed flights

Do I have to have insurance to come on tour?

Click here to get your insurance now

Travel insurance on all One Life Adventures trips is compulsory and we will check it on tour, if you do not have travel insurance when you arrive on your tour you will not be able to continue without purchasing it.

I paid a deposit already, but when is the full balance due for my tour?

The full balance is due 60 days prior to departure.

 

Can I pay the rest of my balance in chunks or does it have to be all at once?

Absolutely! You can pay in any installment amounts you like, provided that the full balance is paid no later than 60 days prior to departure.

 

I’ve paid my deposit already and want to make another payment – is there a portal I can log in to to do this?

Simply send us your booking reference and the amount you would like to pay to enquiries@onelifeadventures.com.au and we can send you a payment link for the exact amount!

 

Can I pay the rest of my trip off using a different card to the one I used for my deposit?

You definitely can, just let us know how much you want to pay and send us your booking reference to enquiries@onelifeadventures.com.au and we’ll send you a payment link, from there you can pay with any card you like.

 

Are rooms single sex or mixed on tour?

We cannot guarantee single sex rooming arrangements in multi-share accommodation, but twin share rooms will always be single sex.

 

Are you ATOL/ABTA protected?

We are not ATOL or ABTA protected but you can find our business registration in the ABN registry. 

 

Can I pay in a different currency to AUD?

Yes, when checking out you can select the different currency options to see the amount you’ll be charged. Our Australian price will remain the same but bear in mind that different currencies will fluctuate according to exchange rates.

 

How big are your group sizes?

Our groups are capped at 22 people maximum. 

 

Do you offer discounts for return customers?

We definitely do! If you’ve been on tour with us already, you’re entitled to 10% off of your next trip which can be redeemed on our website by using a personalised promo code. Just send us details of the last trip you went on and the trip you’re booking onto so we can create a code for you.

 

Do you have an age limit on your tours?

Anyone above 18 years old is welcome on our trips! Some of the tours are more active than others (i.e. there can be a lot of walking in Japan and there’s some hiking opportunities in Sri Lanka and Indonesia) but as long as you’re fit and able to participate in the activities then we’d love to have you.

 

What’s the general age range on your tours?

Most of our guests come from all over the world and are a mix of ages. To take part in our tours you must be over the age of 18, but we don’t have an upper age limit. While most of our guests are aged between 21-35 years old, we are happy for any age to join our tours if they want to experience our adventurous “flashpacking” style of travel. Our tours are perfect for people of different ages and backgrounds to share travel experiences with like-minded fellow travellers.

 

When do we get added to groups with the other people on our trip?

You’ll receive welcome information and be able to join your tour groups around 2 weeks prior to your trip. In the meantime you can join the One Life community page on Facebook to chat to other travellers that have been or are going on tours with us, just search One Life Adventurers on Facebook!

 

How much of a deposit is required to book onto the tour?

We require non-refundable deposits of $200 AUD to secure your place on a tour.

 

Are flights included in the tour price?

International flights are not included in the price of the tour, however some tours include domestic flights – such as the Philippines or India tours.

 

Do you offer private, personalised itineraries?

We do not offer private tours, if you’d like to take a look at the itineraries for the tours we offer you can check them out here:
https://onelifeadventures.com.au/philippines/

https://onelifeadventures.com.au/indonesia/

https://onelifeadventures.com.au/sri-lanka/

https://onelifeadventures.com.au/japan/japan-10/

https://onelifeadventures.com.au/japan/japan-14/

https://onelifeadventures.com.au/india/

 

I’m from (insert country) and I would like to go on a tour with a diverse range of nationalities, what kind of nationalities do you get on tour?

We have a very diverse range of nationalities on all our tours! We have many travellers from the UK and Australia, but also from the US, Canada, South America, New Zealand and from all over Europe. You’ll be sure to meet tons of new friends from different backgrounds.

 

I need to store medication in a fridge on tour (insulin, etc.) can I do this?

Please reach out to us at enquiries@onelifeadventures.com.au to confirm that this request can be accommodated on the tour you are booking onto.

 

Can you book me accommodation pre or post tour?

If you haven’t booked yet, you can add extra nights of accommodation for all tours at checkout. If you already booked through our website just send us an email and we can add it onto your booking & send a payment link, if you booked through an agent then please contact them and they can arrange it for you.

 

What time do tours start?

All tours start in the evening with the welcome dinner, as such we recommend to arrive no later than the afternoon of day 1 so you don’t miss it. However, if you do arrive late in the evening it’s absolutely fine, you can just meet the group at the starting accommodation.

 

Do I need vaccinations to come on tour?

Vaccinations are not compulsory to take part in our trips, but we highly recommend you speak with your GP prior to travelling and follow their advice.

 

Do you get many single person travelers come on your tour?

Yes! In fact a lot of our customers are single travellers, so it’s a great way to meet new people. Most of our guests are solo travellers

Terms & Conditions

Our services are provided to you subject to these terms and conditions. These terms and conditions can only be amended in writing by One Life Adventures. They are incapable of amendment or waiver by an employee, agent or representative of One Life Adventures or by any other supplier. These terms and conditions are to be read in conjunction with the Booking Terms and Conditions both of which govern your participation in the tour.

Parties:

These terms and conditions (including the exclusion of liability) bind you (the person specified below beside “your full name”). References in these terms and conditions to One Life Adventures includes (where the context permits) our employees, agents, contractors and suppliers and these terms and conditions (including exclusions from liability) apply to their benefit.

 

Acknowledgements:

Travelling with One Life Adventures requires a degree of flexibility, good humour and an understanding that modes of transport, accommodation and itineraries may change. This can happen even after the tour has commenced, without prior notice due to circumstances beyond our control or when we deem it to be necessary such as flight delay, cancellation or postponement due to notorious weather in the Philippines, or other unpredictable circumstances such as landslides, road blockages, floods, political unrest or delay of arrival etc. Accordingly, we reserve the right to amend, vary, reroute or cancel our tours and we cannot guarantee exact arrival or departure times for certain aspects of the tour. To make this trip as fun and stress-free as possible, you must comply with our directions and advice while undertaking the tour and for matters related to the tour. You must also comply with all laws and legal (including visa) requirements of the Philippines while participating in the tour.

You acknowledge that participation in the tour involves group interaction with other participants and One Life Adventures group leaders. You agree, at all times, to act decently and with respect to other participants and One Life Adventures. You must not cause or create any nuisance to other participants, One Life Adventures or the general public and must treat the environment with respect. We may cancel your participation in a tour at any time without any liability if you breach any of these terms and conditions or if there are reasonable grounds for us to do so. We reserve the right to cancel your participation in the tour if you take part in any illegal activities, or partake in deliberately negligent, violent, or dangerous activities during the tour.

 

Guest’s responsibilities:

You are held responsible for being in good health to undertake the tour and also for preparing for the tour by studying the itinerary and any pre-departure information supplied, and for bringing the appropriate clothing, equipment and personal documentation as advised therein. There are optional water-based activities available during the tour, and if you choose to partake in any of these activities you must feel comfortable in the water.

Medical Issues:

There are elements of this trip, which require a certain degree of fitness, and for you to be in adequate health. If you suffer from any known medical conditions you must let us know before arrival in the Philippines. Please ensure that you carry with you sufficient supplies of any medications you may require, even if you do not use them regularly. Also, if you wear glasses it is a good idea to have a second pair with you. Our package and tour prices do not include travel or medical insurance so please make sure you are adequately covered. You might also want to consider trip cancellation insurance. Please consult with your health care advisor about any medical issues concerning your trip, including vaccination advice and malaria precautions. One Life Adventures is not liable for the sickness or injury of any tour participant. You warrant to us that you do not have any pre-existing medical condition or disability, which will impact on or prevent you from participating in or completing the tour. It is your responsibility to ensure that you are medically capable of completing the tour. You acknowledge that tours are carried out in areas with limited medical services. You hereby authorise One Life Adventures to take such action as is necessary (but without any obligation on One Life Adventures to do so) for the provision of medical services at your cost including, but not limited to, the arrangement of any medical evacuation service by air or road, the attendance of any nurse, doctor, paramedic or ambulance officer and any necessary hospital service. You must pay on time the costs of those services to the provider of those services or reimburse One Life Adventures within fourteen (14) days of demand. You are not entitled to any refund for any part of a tour that you missed due to sickness, illness or injury or due to other circumstances outside the control of One Life Adventures.

Travel Insurance:

Participants must have adequate travel insurance before departure on our trip. Your One Life Adventures trip includes ‘adventure activities’, so your own travel insurance must cover death, personal accident, medical expenses, air ambulance, air rescue, loss of effects, repatriation costs, and all other expenses which may arise as a result of death, loss, damage, injury, delay, or inconvenience occurring to the participant. When obtaining travel insurance, the participant must inform the insurer of the type of travel to be undertaken, especially when “adventure activities” are included in the trip. It is also highly recommended that all passengers take out trip cancellation insurance to cover any possible losses incurred by the mishaps of chance.

 

Liability:

You release One Life Adventures from all claims and liabilities arising out of or relating to your participation in the tour including (but not limited to) actions (or inactions) of One Life Adventures undertaken pursuant to these terms and conditions and including those caused or contributed to by third parties including suppliers to One Life Adventures and other participants on the tour. For the purpose of this clause “claims” means any allegation, cause of action, claim, demand, proceeding, litigation, investigation, judgment, loss, cost or expense of whatever nature and whether present or future, fixed or unascertained, actual or contingent and whether arising at law or in equity, under statute or otherwise. You indemnify One Life Adventures for any loss suffered by it and against all claims (as defined in the preceding paragraph) and liabilities arising out of, or related to, your participation in the tour and any breach by you of these terms.

One Life Adventures may suspend its obligations under these terms and conditions if its ability to perform is effected by circumstances outside its control including cyclones, storms, fires, earthquakes, explosions, embargos, government directives, or any law or regulation, litigation or labour dispute, act of god (such as flood) or terrorism or any other cause beyond our reasonable control. Unless required by law or otherwise expressly agreed in writing by One Life Adventures, no refunds are payable and no claims may be made if you do not complete a tour regardless of the reason. You acknowledge that you cannot claim compensation or seek damages if One Life Adventures exercises any of the rights conferred on it by these terms and conditions unless these terms and conditions expressly provide otherwise.

 

One Life Adventures Travel Disclaimer:

We have full confidence in the professionalism of the tour operators with whom we partner and we will do our utmost to ensure 100% professional service and a smooth travel experience for our clients. However, One Life Adventures acts solely as an agent between clients and ‘tour operator’ and thus cannot accept any responsibility for their services. Any disputes that may arise will be handled through the jurisdiction of each operator’s respective place of business. Clients are responsible for making their own international air-travel arrangements and for taking out travel insurance and trip cancellation insurance to cover any possible losses incurred by the mishaps of chance.

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